SAP Knowledge Base Article - Public

3467391 - Username update after MPH is blocking user from login before hire date - Employee Central

Symptom

Username field is updating immediately after submitting Manage Pending Hire, which blocks the candidate login using the email as username before day 1. 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Add a user using onboarding module and complete the process on Manage Pending Hires
  2. After adding the user, username is automatically updated to a new value, and the user is no longer able to login before start date.

Cause

This is a product defect.

Resolution

Engineering has patched this issue on 2405p3, available on May 9th in test environments. Correction will be applied with 2405 release in production.

Keywords

PTCH-43747, INC7436661, onboarding, username, username change, manage pending hires, centralized services, login, pre day 1 , KBA , LOD-SF-EC-INT-OBX , Onboarding 2.0 to EC Integration , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions