SAP Knowledge Base Article - Public

3467420 - Unable to fetch form data on Kentucky State withholding form - Onboarding

Symptom

When Onboardee is trying to complete Kentucky State withholding form, system is throwing an error message "Unable to fetch form data".

Environment

SAP SuccessFactors Onboarding

Cause

Corporate Data Model missing address3 visibility

Resolution

Go to Provisioning > navigate to Import/Export Country/Region-Specific XML for Corporate Data Model and download the current version of your country specific corporate data model

change the visibility to both <hris-field max-length="256" id="address3" visibility="both">  under the country id="USA"

Keywords

OBX, Kentucky State form, address3 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions