SAP Knowledge Base Article - Public

3467434 - Talent Intelligence Hub Status Shows "Feature Disabled" in Upgrade Center

Symptom

The Upgrade Center shows Talent Intelligence Hub as Feature Disabled even though the upgrade was completed successfully.

Environment

SAP SuccessFactors Talent Intelligence Hub

Reproducing the Issue

  1. Log in to SuccessFactors;
  2. Navigate to Admin Center > Tools > Upgrade Center;
  3. Select View Recently Completed Upgrades;
  4. Locate Talent Intelligence Hub entry, Current Status column shows Feature Disabled.

Cause

During Talent Intelligence Hub enablement, the feature may have been successfully migration in the UI, but status entry failed to be updated.

Resolution

Engineering Team is already aware of this issue and a code fix is being planned for 2H 2024 release (b2411).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Workaround

While the code fix is still being developed, Technical Support can execute a script to correct the status of the upgrade entry for Talent Intelligence Hub.
Create a case with Technical Support under component LOD-SF-TIH-MIG, providing the following required details:

  • Screenshot of Talent Intelligence Hub upgrade job completed successfully without errors
    • Go to Admin Center > Scheduled Job Manager > Job Monitor > View Details of job named "TiH-MigrationJob".
  • Data Center (URL of your login screen):
  • Company Instance ID (where to apply changes):
  • Your approval to run the script:

NOTE: The script will only correct the upgrade entry status for Talent Intelligence Hub, and will not impact the data and any other areas in your instance.

See Also

Keywords

success factors, sf, sfsf, tih, migrations, upgrading, already upgraded, features, not enabled, wrong status, KI2405, WSM-26501, PFS-29192 , KBA , LOD-SF-TIH-MIG , Migration to Talent Intelligence Hub , LOD-SF-PLT-UGC , Upgrade Center , Known Error

Product

SAP SuccessFactors HCM Suite 2405