Symptom
Address field does not pop up and display more fields (City, State, Pin code, Address line 1 etc.) if the field has a read only KUT rule.
Environment
SAP Cloud for Customer.
Reproducing the Issue
- Navigate to Account TI screen.
- Select any Account and enter edit mode.
- Click on the address field.
- No pop up appears further displaying more fields such as City, State, Pin code, Address line 1 etc.
Cause
KUT rule applied to the field to make it read-only based on the Business role.
Resolution
This Read-only KUT rule make the fields non editable; hence the Edit popup does not show up. It is not possible to have the field as read-only and editable at the same time.
The Edit popup cannot be used for this purpose if a field is not editable.
Keywords
Account, Address, pop up. , KBA , AP-RC-UIF , C4C UI Framework , Problem
Product
SAP Cloud for Customer core applications 2405