SAP Knowledge Base Article - Public

3467765 - Not able to Delete Service Agent from Employee List in Org Structure

Symptom

User want to delete Service Agent from Employee List in Org Structure

Environment

SAP Business ByDesign

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Organizational Management work center.
  2. Navigate to Edit Org Structures View
  3. Highlight the Org Structure.
  4. Select Org Unit ID
  5. Navigate under Employee Tab
  6. Choose Service Agent
  7. Select Delete

User not able to delete Service agent from Org Structure.

Cause

User not able to Delete Service Agent from Org Structure due to data inconsistency.

Resolution

  1. Go to Business Partner WorkCenter
  2. Navigate to Service Agents View
  3. Select Service agent
  4. Choose Edit
  5. Navigate to General tab
  6. Navigate under Organizational Assignment Tab
  7. Remove organizational unit and job assignment
  8. Choose save

Next , Check the employee assignment in org unit structure by following below provided steps

  1. Go to Organizational Management work center.
  2. Navigate to Edit Org Structures View
  3. Highlight the Org Structure.
  4. Select Org Unit ID
  5. Navigate under Employee Tab
  6. Choose Service Agent
  7. Select Delete

Now user should be able to delete Service agent from Org Unit.

Further, again perform below steps to maintain organizational unit and job assignment,

  1. Go to Business Partner WorkCenter
  2. Navigate to Service Agents View
  3. Select Service agent
  4. Choose Edit
  5. Navigate to General tab
  6. Navigate under Organizational Assignment Tab
  7. Add organizational unit and job assignment
  8. Choose save

Keywords

Service agent entry shows twice , delete service agent ,org structure, org management , KBA , SRD-MD-OM , Organizational Management , Problem

Product

SAP Business ByDesign 2402