3467816 - Error message "Customer * is not defined in company code XXXX" when importing lockbox

Symptom

Error message "Customer * is not defined in company code XXXX" is raised in the log in Reprocess Lockbox Items app when a lockbox file is imported.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

F5102, Upload Lockbox Files, FLB2, Lockbox, Bank Account, FI-BL-PT-LB, FI-BL-PT-US, US, USA, CA, Canada, Intercompany , KBA , FI-BL-PT-LB-2CL , Automatic Lockbox Processing (Public Cloud) , FI-BL-PT-US-2CL , US-bank statement/lockbox (Public Cloud) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.