SAP Knowledge Base Article - Preview

3467842 - Response Template Displays the Message "Unable to add a template."

Symptom

You are trying to add templates created as responses to an email and then an error message appears:Unable to add a template.


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Environment

  • SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2 

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

Unable to add a template,Response template, Template, Placeholder, HTML , KBA , CEC-CRM-TMP , Templates for SAP Sales/Service Cloud , Problem

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