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SAP Knowledge Base Article - PreviewSymptom
You want to create a sales order in the S/4 Hanna cloud based on a case. For this, you configure the Case Service API with CPI and then map the data to S/4; however, on Service Cloud Version 2, you can't find the communication scenario to activate it.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
Sales Order, S/4, Hanna, Case Service API, CPI, Service Cloud Version 2. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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