Symptom
When attempting to Delete a workflow Status, system informs that it is not possible due to existing quotations in the status, even though there are no quotes in the status when searching through UI and API.
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
- Go to Setup -> Workflow/Approval -> Workflow
- Attempt to delete a certain status
- Alert box informing that there are still quotes in the status is shown
- Go to Quote List page, outside of setup, and search for Quotes in the status, see that no quotes are returned
- This might also be done through scripting or query in database, such as select * from cart where cart.ORDER_STATUS = <Status_ID>.
Cause
Database still contains registers of Quotes in the Status.
Resolution
Engage Support Team requesting deletion of status, providing an explicit approval and tenant url of all environments affected by issue.
Keywords
Workflow, Quote, Status, Deletion, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem
Product
SAP CPQ 2023