SAP Knowledge Base Article - Public

3468344 - Cannot delete a Workflow Status

Symptom

When attempting to Delete a workflow Status, system informs that it is not possible due to existing quotations in the status, even though there are no quotes in the status when searching through UI and API. 

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

  1. Go to Setup -> Workflow/Approval -> Workflow
  2. Attempt to delete a certain status
  3. Alert box informing that there are still quotes in the status is shown
  4. Go to Quote List page, outside of setup, and search for Quotes in the status, see that no quotes are returned
    1. This might also be done through scripting or query in database, such as select * from cart where cart.ORDER_STATUS = <Status_ID>.

Cause

Database still contains registers of Quotes in the Status.

Resolution

Engage Support Team requesting deletion of status, providing an explicit approval and tenant url of all environments affected by issue.

Keywords

Workflow, Quote, Status, Deletion, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ 2023