3468384 - Error when approving workflows

• After click on the Approve button, the following error message is displayed "Please click this link to automatically search for any Knowledge Base Articles related to this error, or refresh the page and try the action again"
• Expanding the error message, the fingerprint displayed is 8fe8d43bc720ab5738021c7f299bd832e9317508.
• Using the approval card instead workflow page, the error is not displayed and card is removed from pending tasks, however,  it is possible to see the workflow as still pending on manage workflows page.

SAP SuccessFactors HCM Suite

Engineering identified a release defect and is working to deploy a resolution.

MDF introduced a new save data model in 2405 release which has better performance, it has also been applied to MDF custom object.

Due its complexity, some functionalities may display fall back to MDF legacy save, e.g. MCPD object, pre-delivered application MDF object, more than 2-level top-comp structure etc.

This KBA will be updated as per new details and information were shared.  

Engineering shared a workaround while they work in a definitive solution.

1. In 'Configure Object Definitions' page, create a new 'FromParent' object definition, naming as 'cust_dummyComp' and leave all other fields default.
2. Search object definition affected and add definition created in step1 as the 1:1 composite association to the custom object affected.
3. Go to approve the workflow request and it will be approved.

The workaround will add one more level on comp so that it will fall back to legacy save where there's no such issue.

Worfklow, fingerprint, 8fe8d43bc720ab5738021c7f299bd832e9317508, custom, MDF-86803, ObjectTypeNotAllowedInNewSaveException, CS20240007582211, INC8194432 , KBA , LOD-SF-MDF-WFL , Custom Object based Workflows , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , Known Error