SAP Knowledge Base Article - Preview

3468410 - Imported accounts/users are not able to reset password.

Symptom

The password reset flow cannot be triggered by users who were imported via accounts.importFullAccounts.


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Environment

  • SAP Customer Data Cloud
  • Customer Identity
  • REST API
  • Web SDK
  • Dataflows (IdentitySync) 

Product

SAP Customer Data Cloud all versions

Keywords

resetPassword, accounts.resetPassword, forgot password, importFullAccounts, import, IDX, IdentitySync, dataflow, cdc, gigya , KBA , CEC-PRO-API , Core REST API & Server SDKs (JWT / PHP / Java) , Problem

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