3468492 - Connection problems with the MessageServer for the SAP ERP Connector in Process Intelligence

When including the MessageServer parameter in the Extra Connection Arguments for the SAP ERP Connector in Process Intelligence, problems like Invalid Credentials can occur.
The following messages may also be received with the Invalid Credentials error.

• Connect to message server on host <HOST> failed
• Connection parameters: TYPE=B DEST=SAP-1234567890 MSHOST=<HOST> R3NAME=<R3NAME> GROUP=<GROUP> PCS=1
• "Internal server error"

Problems like Invalid Credentials can occur because the MessageServer parameters have not been set correctly, or the credentials have not been tested in the SAP GUI tool.

Make sure that the MessageServer parameters are in the format: /H/<host>/S/<port>. 
For example: MessageServer=/H/ldcsqm7.wdf.sap.corp/S/19363;SystemId=QM7;Group=PUBLIC
The SAP Help for the MessageServer parameter is located here: https://help.sap.com/docs/signavio-process-intelligence/user-guide/connector-sap-erp

If necessary, the credentials can be first tested with the SAP GUI.
For more information on the SAP GUI, please go here: Maintaining the Connection Type | SAP Help Portal from the SAP GUI for Windows guide.

KBA , BPI-SIG-PI-DS , Data Source (CSV, Connector) , Problem