SAP Knowledge Base Article - Preview

3468503 - Case Status not Mapped in the Status Schema but Available in the Cases Work List Filter.

Symptom

Status not mapped in the status schema, but available in the Status Filter List.


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Environment

SAP Sales Cloud and SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Product Enhancement

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