SAP Knowledge Base Article - Public

3468784 - Upon Rehire Payment Information Portlet shows as "No data" in Employee Profile - 1H2024

Symptom

Upon Rehiring a user with same employment, Payment Information Portlet shows as "No data" in Employee Profile.

*Image/Data in this KBA is from SAP internal systems, sample data or demo systems. Any resemblance to real data is purely coincidental*

Environment

  • SAP SuccessFactors Employee Central: Rehire Inactive Employee
  • SAP SuccessFactors Employee Central - Payment Information

Reproducing the Issue

  1. Go to Rehire Inactive employee.
  2. Select the user and Click on Rehire employee.
  3. Fill all the required details.
  4. During rehire, do not add payment information data.
  5. Submit the rehire page.
  6. Go to Employee's profile.
  7. Navigate to Payment Information.
  8. Observe that Payment Information portlet displays as "No data".
  9. Click on Payment Information history > Observe that New effective dated record is inserted with rehire date shows "No data" and displayed as Deleted in Change History.

Resolution

  1. Product Engineering is investigating a solution.
  2. Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
  3. Workaround: Go to Employee Profile > Navigate to Payment Information portlet > Click on history > Manually delete and add correct record.


Keywords

INC8232382, b2405, 1H2024, KI2405, Rehire Inactive employee, rehire, same employment, old employment, payment information, no data, deleted, employee profile, hire , KBA , LOD-SF-EC-HIR-RIE , Rehire Inactive Employee , LOD-SF-EC-PAY , Payment Information (Bank Information) , LOD-SF-EC , Employee Central , LOD-SF-EC-HIR , Hire & Rehire Wizards , How To

Product

SAP SuccessFactors Employee Central 2405

Attachments

Pasted image.png
Pasted image.png