SAP Knowledge Base Article - Public

3468951 - Duplicated values are coming or there are missing values from dropdown on Foundation Objects - Employee Central

Symptom

It's been mapped for Frequency and Pay Grade so far.

In the dropdown of Frequency object, values are coming duplicated, even having unique names. Issue can be seen while assigning pay components to employees in Compensation Information portlet and on Manage Organization, Pay and Job Structures.

About Pay Grade, it shows random duplicate values or missing values after typing them when they have exact same external name. It also happens in Profile and in Manage Organization, Pay and Job Structures.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM

Reproducing the Issue

For Frequency:

  1. Open an employee profile and click on Actions and Change Job and Comp Info
  2. Click to change Compensation Information
  3. On Pay Component Recurring section, add a new pay component or edit an existing one
  4. On Frequency field, open the dropdown and see that some values are duplicated.
  5. While accessing the Foundation Object configuration, you can see that there aren't duplicated frequencies.

For Pay Grade:

First double-check you have identical external names in Manage Organization, Pay and Job Structures, then:

  1. Go to any Profile
  2. Scroll to Job Information and find field "Pay Grade"
  3. Open the Picklist and see that there are duplicate or missing values
  4. But if you type them, they appear
  5. It happens in Manage Organization, Pay and Job Structures as well

Cause

This is a product issue.

Resolution

Engineering is working on the fix and it is planned to be applied on second half-year release of 2024 (2411). 

Workarounds:

  • Make a dummy change to the affected Frequency name via Manage Organization, Pay and Job Structures, then go back to the previous value.
  • Type missing values when searching for them.

Keywords

ECT-235835, INC8058910, 2411, KI2405, frequency, foundation object, duplicated frequency, pay component, issue on frequency, manage organization, pay and job structures, wrong name, duplicated, pay grade, missing, dropdown, external name, employee central, employee profile, successfactors, SF, EC, EP  , KBA , LOD-SF-EC-FOO , Foundation Objects (Organisation, Pay and Job Structures) , LOD-SF-EC-CMP-REC , Recurring Payments , LOD-SF-EC-JOB-PKL , Picklists , LOD-SF-EC-JOB-UI , History UI & MSS UI , LOD-SF-EC-JOB , Job Information , Known Error

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions