SAP Knowledge Base Article - Public

3469091 - The e-mail sent to the tenant is rejected by the tenant


When trying to send an e-mail to the ByD tenant, the e-mail is rejected by the tenant and there is a feedback mail from the e-mail service provider which includes the following error code:

'SMTP error, RCPT TO: Host XXX RCPT TO said 550 5.7.1 TLS 1.2+ required by recipient' (XXX represents the tenant which the e-mail is sent to).


SAP Business ByDesign


This issue occurs due to the sender domain doesn't send emails via TLS 1.2 or above.


Check whether sender domain infra supports TLS 1.2/1.3. If not, upgrade e-mail infra to TLS 1.2/1.3 or change a domain which supports TLS 1.2/1.3.

See Also

Amazon SES and security protocols


TLS 1.2./1.3, SMTP error, 550 5.7.1, E-mail Rejected , KBA , AP-RC-OUT , Output Management , Problem


SAP Business ByDesign all versions