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SAP Knowledge Base Article - PreviewSymptom
After uploading lockbox file, the system is unable to match and clear the open item. This issue arises due to the invoice number (also referred to as the reference number) provided in the lockbox file lacking two leading zeros. This leads to a mismatch as the corresponding reference number in the accounting document includes these leading zeros, causing the open item to remain unprocessed.
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Environment
SAP S/4HANA Cloud
Product
SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions
Keywords
lockbox, leading zeros, open item, accounting document, reference number, invoice number, mismatch, interpretation algorithm, system processing issue , KBA , FI-BL-PT-LB-2CL , Automatic Lockbox Processing (Public Cloud) , Problem
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