3469283 - Lockbox doesn't clear open item due to missing leading zeros in invoice numbers

After uploading lockbox file, the system is unable to match and clear the open item. This issue arises due to the invoice number (also referred to as the reference number) provided in the lockbox file lacking two leading zeros. This leads to a mismatch as the corresponding reference number in the accounting document includes these leading zeros, causing the open item to remain unprocessed.

SAP S/4HANA Cloud

Adjust the file to include the leading zeros in the invoice numbers in the lockbox file. This will enable matching with the reference document numbers in the system.

lockbox, leading zeros, open item, accounting document, reference number, invoice number, mismatch, interpretation algorithm, system processing issue , KBA , FI-BL-PT-LB-2CL , Automatic Lockbox Processing (Public Cloud) , Problem

SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions