SAP Knowledge Base Article - Public

3469283 - Lockbox doesn't clear open item due to missing leading zeros in invoice numbers

Symptom

After uploading lockbox file, the system is unable to match and clear the open item. This issue arises due to the invoice number (also referred to as the reference number) provided in the lockbox file lacking two leading zeros. This leads to a mismatch as the corresponding reference number in the accounting document includes these leading zeros, causing the open item to remain unprocessed.

Environment

SAP S/4HANA Cloud

Resolution

Adjust the file to include the leading zeros in the invoice numbers in the lockbox file. This will enable matching with the reference document numbers in the system.

Keywords

lockbox, leading zeros, open item, accounting document, reference number, invoice number, mismatch, interpretation algorithm, system processing issue , KBA , FI-BL-PT-LB-2CL , Automatic Lockbox Processing (Public Cloud) , Problem

Product

SAP S/4HANA Cloud all versions