SAP Knowledge Base Article - Public

3469349 - The "Event Reason" field is greyed out/uneditable - Onboarding

Symptom

  • The Event Reason field is greyed out/uneditable in the Review New Hire Data step.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access the Review New Hire Data step
  2. The Event Reason field is greyed out/uneditable

Cause

  1. The Event Reason (event-reason) field is not enabled in Manage Business Configuration > jobInfo.
  2. Missing permission/s.

Resolution

  1. Enable the Event Reason (event-reason) field in Manage Business Configuration > jobInfo.
  2. Ensure or grant the permissions below to the respective permission role/s of the affected/responsible user who is performing the Review New Hire Data step: 
    • Employee Central Effective Dated Entities:
      • jobInfo_event-reason (Edit/Insert)
      • compInfo_event-reason (Edit/Insert)
    • Employee Data:
      • Event Reasons:
        • e.g. New Hire (HIRNEW) (View/Edit)
  3. Ensure that the onboardee is in the Target Population on the permission role where these permissions are granted.
  4. In case the Hire Date or Company field is also greyed out/uneditable, ensure that the permissions below are granted:
    • Employee Data:
      • Start Date (Edit/Insert)
    • Employee Central Effective Dated Entities:
      • Job Information > Legal Entity (Edit/Insert)

Keywords

Onboarding, Onboarding 2.0, OBX, Hire Data, Company, Event Reason, greyed out, uneditable, not editable, edit Review New Hire Data, RNHD, New Hire Data Review, NHDR , KBA , LOD-SF-OBX-NHR , Onboardee Data Review , Problem

Product

SAP SuccessFactors Onboarding 2405