SAP Knowledge Base Article - Public

3469486 - External Participants Receive Error When Choosing Public Profile: Looks like something went wrong. Please try again. If the issue persists, contact your system administrator.

Symptom

When external participants, who have been added for 360 forms, choose the Public Profile option from the dropdown menu, they receive an error:

Looks like something went wrong. Please try again. If the issue persists, contact your system administrator.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

  • SAP SuccessFactors People Profile
  • SAP SuccessFactors 360 Reviews

Reproducing the Issue

  1. Log in to SF instance.
  2. Follow KBA to add an external participant: 2068705 - Participants - How to enable and add External Participants on 360 review forms - 360 Multi-Rater
  3. You will receive an email, click "accept".
  4. Now you need to request a verification code via the "verification code" button.
  5. Access your email inbox and copy the verification code.
  6. Now you can access the feedback form. Click in the top right corner on your profile. Here you can see the option to access "Public Profile" but upon clicking, you receive an error message.

Cause

Expected behavior

Resolution

This is expected system behavior of the latest user experience in People Profile.

If you think this possibility would be useful for your business, please share your ideas via Customer Influence Portal for our Product Management team to review. Once you have submitted your idea, other customers and partners can vote for it and your votes help us to prioritize ideas that we will consider for upcoming product releases.

Keywords

Spotlight, People Profile, external participant, 360 forms, error, permissions, employee profile, success factors , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-MTR-PAR , Internal and External Participants , Product Enhancement

Product

SAP SuccessFactors HCM Suite 2405 ; SAP SuccessFactors Performance & Goals 2405

Attachments

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