SAP Knowledge Base Article - Public

3469486 - Spotlight – Enhanced Accessibility of Public Profile for External Participants (error) 1H2024

Symptom

  • External participants, who have been added for 360 forms, now have the ability to choose the Public Profile option from the dropdown menu. However, an error occurs upon selection.
  • “Looks like something went wrong. Please try again. If the issue persists, contact your system administrator.”
  • Prior to this release, the option to select Public Profile was not available to external participants.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP Success Factors Employee Profile 2405

Reproducing the Issue

  1. Log in to SF instance.
  2. Follow KBA to add an external participant.
  3. 2068705 - Participants - How to enable and add External Participants on 360 review forms - 360 Multi-Rater
  4. You will receive an email, click "accept".
  5. Now you need to request a verification code via the "verification code" button.
  6. Access your email inbox and copy the verification code.
  7. Now you can access the feedback form. Click in the top right corner on your profile. Here you can see the option to access "Public Profile" but upon clicking, you receive an error message.

Resolution

Expected behaviour:

The Engineering team have reviewed this issue with and confirmed this is expected system behaviour of the latest user experience in the People Profile.

If you would like to have this functionality included in a future product release please consider creating an enhancement request:
2090228 - How to Submit Enhancement Requests for SAP SuccessFactors Products

See Also

2068705 - Participants - How to enable and add External Participants on 360 review forms - 360 Multi-Rater

Keywords

1h2024, Spotlight, People Profile, external participant, 360 forms, error, permissions, INC8134048, employee profile , KBA , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-MTR-PAR , Internal and External Participants , Product Enhancement

Product

SAP SuccessFactors HCM Core 2405

Attachments

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