Symptom
When create a new Data Capture Form with some custom picklist fields, the drop-down list of these fields is appearing empty.
Environment
SAP SuccessFactors Recruiting Marketing
Reproducing the Issue
- Go to a Data Capture form on the career site
- Click on the field that have drop down
- Any value appears to be selected.
Cause
There are two possible causes why the values are not visible:
- Lack of permission with the specific user/picklist
- Picklist is set as "Secured" in the Object Definition.
Resolution
Check out the two resolutions below:
- Refer to the correct information in the Setup Permission Roles Guide
It is necessary to ensure that all the permissions are correctly configured for the Marketing / DCF to function properly.
- Go to "configure object definition" page
- Search for "PickList" object
- Click on Take Action and update the "Secured" from Yes to No. Save the changes.
- Refresh oData metadata.
After this, refresh the picklist in the CSB.
Keywords
picklist empty, no values, dcf, picklist, data capture form , KBA , LOD-SF-RMK-CRM , Data Capture Form, Email Layout, Email Campaign , Problem
Product
SAP SuccessFactors Recruiting all versions