3469617 - When merging users an error is generated in relation to their managerial relationship.

When attempting to merge two users in LMS the following error is generated:

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SAP SuccessFactors Learning

1. Access SuccessFactors Learning
2. Go To Learning Administration
3. Merge User
4. Search for active and inactive user
5. Try to merge the users and error is generated.

The error can be as a result the creation of two users records in ONB for the same user.

LMS will create to different IDs and when the LMS admin then attempts to merge these two users, the error is generated.

In LMS, remove the manger ID value for both users and attempt the merge again.

merge user, ONB, Onboarding, cannot merge these two users, managerial relationship, remove the managerial relationship

KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Known Error