SAP Knowledge Base Article - Public

3469633 - SuccessFactors IAS upgrade not creating a new IAS/IPS tenant

Symptom

In SF IAS Upgrade, customer requested for a new IAS tenant to be integrated with SuccessFactors instance. However, it has been integrated with an existent IAS tenant.

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Go to Admin Center;
  2. Open the Upgrade Center;
  3. Search for upgrade Initiate the SAP Cloud Identity Services Identity Authentication Service Integration OR Change SuccessFactors Identity Authentication Service Integration and click Learn More & Upgrade Now;
  4. Click Upgrade Now > a popup requesting an S-User and password will appear;
  5. Click in Request New Tenant;
  6. When finished the upgrade the SF environment is assigned to an existent IAS tenant;

Resolution

This is a known issue under investigation, this KBA will be updated with more details once the investigation is finished.

See Also

2791410 - Integrating SuccessFactors with Identity Authentication IAS through the Upgrade Center

Keywords

IAS upgrade, request new tenant, IAS assignment, IAS tenant , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , How To

Product

SAP SuccessFactors HXM Core 2311

Attachments

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