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SAP Knowledge Base Article - PreviewSymptom
- You are using SAP Cloud for Customer Live Activity integrated with the Local CTI Adapter
- When an inbound phone call is received by the CTI system, the expected behavior is to display the phone number along with caller context information derived from master data.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2405
Keywords
Scope and Configure Live Activity, HTTPS, SSL certificate, Business Configuration, Implementation Project, Service Request Management, CTI Integration, BAdi, PDI implementation, SAP Cloud Studio, Refresh , KBA , LOD-CRM-LA , Live Activity , Problem
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