Symptom
When trying to create a a user with the same ID as a deleted user, the following error appears: "The User ID you have entered was previously used. Please enter a new unique ID."
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Environment
SAP SuccessFactors Learning
Reproducing the Issue
1. Login to Learning Administration
2. Navigate to People -> Users -> Click on "Add New"
3. Fill in the necessary details including the User ID and click on "Add"
4. The error is encountered
Cause
The error occurs when you are trying to create a a user with the same ID as a deleted user
This means that ID was already created and in use at some point of time in the system and would have been deleted. Since you are trying to create a new user with the same ID it is not allowing you to do so .
Resolution
Manual creation of a deleted user is not possible.
Two potential solutions for the same:
* Please Reach out to professional services or a certified partner for assistance in restoring users with these processes*
Keywords
Successfactors, Learning, User, ID, Unique ID, already been used. , KBA , LOD-SF-LMS-USR , User Entity , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-IMP , Import Data Tool , Problem
SAP Knowledge Base Article - Public