SAP Knowledge Base Article - Public

3469714 - Lookup rule behavior on Payment Information Detail object - Employee Central


A rule created in Payment Information Detail object to lookup a bank in Manage data based on a field in payment info returns a value for X bank but not for Y bank.


  • SAP SuccessFactors Employee Central
  • SuccessFactors HCM suite

Reproducing the Issue

  1. In the employee profile, navigate to payment information;
  2. Fill the necessary field to met the parameters to trigger the rule that will lookup for the the bank in Manage Data and set this bank in the bank field in payment information record;
  3. The rule will trigger but no value will be set for the bank field.
  4. It was expected to fill the bank field with the Y bank. However, when triggering it with parameters to get the X bank the field will be filled.


The rule didn't found any bank because there isn't any record with the Y bank for any user in the system.


This is the current expected behavior of the system. You can submit an enhancement request specifically about this to have it considered within future development cycles – you can do this on our Customer Community Portal. For detailed steps on How to Submit Ideas for SAP SuccessFactors Products, please refer to KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me

See Also

2864897 - Duplicate check using business rule lookup functionality - SAP for Me


lookup, rule, payment information, bank, object, manage data, country,  , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions