SAP Knowledge Base Article - Public

3470027 - Canvas Reporting will not be available for New Customer instances from 2405

Symptom

The upgrade job for "Online Report Designer (including Live Data and learning, if applicable)" to enable Canvas reporting was successful. However, the option to create Canvas reports and its corresponding permission in RBP are not available.

Environment

  • SAP SuccessFactors HCM Suite
    • Analytics & Reporting (Ad Hoc, YouCalc, ORD)
      • Report Centre
        • Report - Canvas

Reproducing the Issue

  1. Navigate to 'Upgrade Center'
  2. Run job '"Online Report Designer (including Live Data and learning, if applicable)"
  3. The Upgrade will complete. However, the option to create Canvas reports and its corresponding permission in RBP are not available.

Cause

As a "New Customer" with an SF instance provisioned after the 2405 Release, you will not be allowed to use Canvas Reporting. Your reporting capabilities will be limited to Table and Story reports. However, if you possess a WFA License, Canvas will become available for use exclusively with WFA data reporting.

Resolution

For NEW Non-EC customers, whose instances are provisioned post 2405 release, the Upgrade job for enabling Canvas report will be available in "Upgrade Center". 

However, enabling the same will not give access to 'Canvas' reporting. 

 

For NEW EC customers, the  Upgrade job for enabling Canvas reports "Employee Central Advanced Reporting", the job is intentionally hidden.

 

This behavior is expected, as "New Customers" whose SF instances are provisioned after the 2405 Release will not be permitted to use Canvas Reporting.

But, if you possess a WFA License, Canvas will become available for use exclusively with WFA data reporting.

See Also

Enable Online Report Designer (ORD) / Report - Canvas from Upgrade Center

Keywords

KI2405, canvas, reporting, upgrade, enable, permissions, missing, online report designer, ord , KBA , LOD-SF-ANA-RCT-CAN , Report - Canvas , LOD-SF-ANA-ORD , Online Report Designer , Known Error

Product

SAP SuccessFactors HCM Suite 1905