SAP Knowledge Base Article - Preview

3470058 - SAP API Management Tenant Cloning Tool "Unable to approve user request; contact your support team" error

Symptom

During the migration of NEO Environment to CloudFoundry (CF) using the Migration Assistance the following error raised in the logs (apim-tct.log):

[INFO] Initiating migration for ApplicationDeveloper | Batch # X
[ERROR] POST on Target | ApplicationDeveloper | XXX@XXXXXX.XXX | FAILED | 500 | Internal Server Error : {"errorCode":"REQUEST_APPROVAL_FAILED","errorMessage":"Unable to approve user request; contact your support team"}


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Environment

  • SAP API Management
  • SAP Integration Suite

Product

API Management all versions ; SAP Integration Suite all versions

Keywords

SAP API Management Tenant Cloning Tool, API Management, APIM, Unable to approve user request; contact your support team, REQUEST_APPROVAL_FAILED, POST on Target, Initiating migration for ApplicationDeveloper, ApplicationDeveloper, apim-tct , KBA , OPU-API-OD-DT , Designtime , Problem

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