SAP Knowledge Base Article - Public

3470071 - User is Returned to the Homepage and Loses Performance Tab Access after Routing Form


Users are sent to the Home Page after routing a form from their inbox.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Performance Management

SAP SuccessFactors 360 Multi-Rater

Reproducing the Issue

  • Users open their Performance Management Inbox
  • They route a form out of their inbox, and have no other forms left in their In Progress Inbox folder.
  • Page is reloaded to the Home Page
  • Performance module tab is no longer visible in module selection.


User is missing the Performance Management Access Permission.


If the users do not have the Performance Management Access Permission in RBP:

  • without this, the Performance tab becomes visible only if the user has forms available in their In Progress Inbox folder
  • when the user routes a form from their inbox and has no other forms there, permission to the tab is removed and the system reloads to the Home Page instead
  • this is expected

If desired, the Performance Management Access permission can be granted in RBP under User Permissions > Performance > Performance Management Access

See Also

2377505 - Hide Performance Management tab from drop-down menu


performance management, performance management access, PTCH-43729, RBP, inbox, in progress form , KBA , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-MTR-FRM , Forms and Templates , Problem


SAP SuccessFactors HCM Core 2405


Pasted image.png