Symptom
Users are sent to the Home Page after routing a form from their inbox.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Performance Management
SAP SuccessFactors 360 Multi-Rater
Reproducing the Issue
- Users open their Performance Management Inbox
- They route a form out of their inbox, and have no other forms left in their In Progress Inbox folder.
- Page is reloaded to the Home Page
- Performance module tab is no longer visible in module selection.
Cause
User is missing the Performance Management Access Permission.
Resolution
If the users do not have the Performance Management Access Permission in RBP:
- without this, the Performance tab becomes visible only if the user has forms available in their In Progress Inbox folder
- when the user routes a form from their inbox and has no other forms there, permission to the tab is removed and the system reloads to the Home Page instead
- this is expected
If desired, the Performance Management Access permission can be granted in RBP under User Permissions > Performance > Performance Management Access
See Also
Keywords
performance management, performance management access, PTCH-43729, RBP, inbox, in progress form , KBA , LOD-SF-PM-FRM , Forms & Templates , LOD-SF-MTR-FRM , Forms and Templates , Problem
Product
Attachments
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