SAP Knowledge Base Article - Public

3470118 - Post CSD migration Issue for Onboarding 1.0 - Admins are redirected to the onboarding login screen during NES or PHV

Symptom

Following the Common Service Domain (CSD) migration, customers using Onboarding 1.0 are encountering issues where the Onboarding 1.0 application drops, causing admins to be redirected to the login page when attempting to perform tasks.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Log in to the instance as an admin.
  2. Navigate to Onboarding 1.0.
  3. From the work queue, take any candidates either in PHV or NES.
  4. The user is redirected to the Onboarding 1.0 login screen.

Cause

This issue can be caused by the following scenarios:

  1. The Assertion URL in Provisioning still has the old Onboarding URL (pre-CSD Migration), while the AccountSiteURL in the Onboarding SuperAdmin Account Options already has the updated URL.
  2. Even if the links are correctly updated to the CSD URLs in the Assertion Consumer Service page, they can randomly revert back to their old legacy URLs used before the migration. This happens because the Webservice URL under Provisioning > Company settings > On/Offboarding company settings was not updated to the CSD URL.

Resolution

To prevent recurring interruptions in Onboarding 1.0, ensure the URLs are updated to the CSD URLs in the following locations:

  1. Provisioning - Assertion Consumer Service Page - KMS links
  2. Provisioning - Company settings - On/Offboarding company settings - Webservice URL
  3. SuperAdmin - Account Options - AccountSiteURL field

 

Steps for Configuration

1. Post-CSD Migration Updates

Ensure that the following links are updated in Provisioning - Authorized SP Assertion Consumer Service Settings:

DC2/DC57

  • PREVIEW
    • Assertion Consumer Service:
      • Old URL: https://onboarding2preview.sapsf.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-eu10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding2preview.sapsf.com/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-eu10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding2preview.sapsf.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-eu10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
  • PRODUCTION
    • Assertion Consumer Service:
      • Old URL: https://onboarding2.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-eu10.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding2.successfactors.com/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-eu10.hr.cloud.sap/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding2.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-eu10.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx

DC4/DC68

  • PREVIEW
    • Assertion Consumer Service:
      • Old URL: https://onboarding4preview.sapsf.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-us20-preview.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding4preview.sapsf.com/ONB/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-us20-preview.hr.cloud.sap/ONB/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding4preview.sapsf.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-us20-preview.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx
  • PRODUCTION
    • Assertion Consumer Service:
      • Old URL: https://onboarding4.successfactors.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-us20.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding4.successfactors.com/ONB/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-us20.hr.cloud.sap/ONB/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding12.successfactors.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-us20.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx

DC8/DC70

  • PREVIEW
    • Assertion Consumer Service:
      • Old URL: https://onboarding8preview.sapsf.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-us10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding8preview.sapsf.com/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-us10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding8preview.sapsf.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-us10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
  • PRODUCTION
    • Assertion Consumer Service:
      • Old URL: https://onboarding8.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-us10.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding8.successfactors.com/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-us10.hr.cloud.sap/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding8.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-us10.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx

DC10/DC66

  • PREVIEW
    • Assertion Consumer Service:
      • Old URL: https://onboarding10preview.sapsf.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-ap10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding10preview.sapsf.com/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-ap10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding10preview.sapsf.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-ap10-preview.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
  • PRODUCTION
    • Assertion Consumer Service:
      • Old URL: https://onboarding10.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-ap10.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding10.successfactors.com/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-ap10.hr.cloud.sap/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding10.successfactors.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-ap10.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx

DC12/DC33

  • PREVIEW
    • Assertion Consumer Service:
      • Old URL: https://onboarding12preview.sapsf.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-eu20-preview.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding12preview.sapsf.com/ONB/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-eu20-preview.hr.cloud.sap/ONB/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding12preview.sapsf.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-eu20-preview.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx
  • PRODUCTION
    • Assertion Consumer Service:
      • Old URL: https://onboarding12.successfactors.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-eu20.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding12.successfactors.com/ONB/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-eu20.hr.cloud.sap/ONB/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding12.successfactors.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-eu20.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx

DC17/DC60

  • PREVIEW
    • Assertion Consumer Service:
      • Old URL: https://onboarding17preview.sapsf.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-ca10-preview.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding17preview.sapsf.com/ONB/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-ca10-preview.hr.cloud.sap/ONB/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding17preview.sapsf.com/ONB/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-ca10-preview.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx
  • PRODUCTION
    • Assertion Consumer Service:
      • Old URL: https://onboarding17.sapsf.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-ca10.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
    • Logout URL:
      • Old URL: https://onboarding17.sapsf.com/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
      • New URL: https://onboarding-ca10.hr.cloud.sap/ONBPREM/SSO/SAML20/SingleLogoutService.aspx
    • Audience URL:
      • Old URL: https://onboarding17.sapsf.com/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx
      • New URL: https://onboarding-ca10.hr.cloud.sap/ONBPREM/SSO/SAML20/AssertionConsumerService.aspx

2. Update URL in Provisioning - Company Settings

  1. Go to Provisioning > Company settings > On/Offboarding company settings.
  2. Disable the Onboarding 1.0 Application, update the Webservice URL to the new CSD URL, save, and then re-enable the application.
    • Please be aware of the URL format and use the base of the link, adding the path to it (ONB/ONBPREM). Make sure to choose the URL for the correct Data Center differentiating between PREV or PROD – following logic in the URLs listed in step 1.
    • EXAMPLE 1 for DC33 PREV: https://onboarding-eu20-preview.hr.cloud.sap/ONB - Path: ONB  must be chosen for Data Centers: DC22, DC23, DC41, DC47, DC52, DC55, DC62, DC68, DC80
    • EXAMPLE 2 for DC57 PROD: https://onboarding-eu10.hr.cloud.sap/ONBPREM - Path: ONBPREM must be chosen for Data Centers: DC30, DC33, DC57, DC60, DC66, DC70

3. Check in Super Admin

  1. Go to Features > Disable "SF_BizX_Connection" feature and then re-enable it.
  2. In Account Options > AccountSiteUrl, ensure it is correctly formatted to the relevant link from the list above.                           
  3. Ensure the correct format in Account Options > Security.SAML20.Audience.
    • Example: https://onboarding-eu20-preview.hr.cloud.sap/ONB/SSO/SAML20/AssertionConsumerService.aspx (Ensure /ONB/ and /ONBPREM/ are case sensitive).

4. Select Application Name as Onboarding 1.0

  1. Go to Provisioning > Authorized SP Assertion Consumer Service Settings.
  2. In the dropdown for Application Name, select Onboarding 1.0.
  3. Save the changes.

Keywords

CSD Migration, Onboarding 1.0 Login Page, NES, PHV, Cannot complete onboarding activity, Assertion Consumer Service, AccountSiteUrl, Account Option, Assertion, Superadmin, provisioning, Onboarding 1.0, OBD, Login page, Seamless Login error , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors Onboarding all versions