SAP Knowledge Base Article - Public

3470118 - [DC 4/68 Preview] Admins are redirected to the onboarding login screen during NES or PHV - Onboarding 1.0

Symptom

  • When an admin takes a candidate activity from the Onboarding work queue, the system takes them to the onboarding 1.0 login page.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to the instance as admin
  2. Navigate to Onboarding 1.0
  3. From the work queue, take any candidates either in PHV or NES.
  4. The user is redirected to the Onboarding 1.0 Login screen.

Cause

CSD Migration in DC4/68 Issue:

  • Post the ACS to CSD migration, some URLs in provisioning were not updated.
  • The Assertion URL in Provisioning still has the old Onboarding URL (before CSD Migration), while the AccountSiteURL in the Onboarding Superadmin Account Options already has the updated URL (post CSD migration).

The Assertion URLs in Provisioning has the URL "https://onboarding4preview.sapsf.com/ONB/SSO/SAML20/SingleLogoutService.aspx", whereas, the AccountSiteUrl in Superadmin Account Option is set to "https://onboarding-us20-preview.hr.cloud.sap/ONB/".

Resolution

Post CSD Migration, please ensure that the following Links are updated in the Provisioning > Assertion Consumer Service:

In any data center post CSD Migration, ensure that the value of the Account Option key 'AccountSiteUrl' in Superadmin is the same as the URL entered in the Authorized Service Provider Assertion Consumer Service for Onboarding 1.0 in Provisioning.

Keywords

CSD Migration, Onboarding 1.0 Login Page, NES, PHV, Cannot complete onboarding activity, Assertion Consumer Service, AccountSiteUrl, Account Option, Assertion, Superadmin, provisioning, DC4 Preview, DC68 Preview, Onboarding 1.0, OBD , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors Onboarding 2405