Symptom
- Service Catalog/Category is grayed out
- Cannot be selected despite being defined in Settings -> Catalog Definition
- "Used With" setting includes the Case entity
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
Keywords
copy, Case type, Settings, Cases, inactive, Actions, duplicate, description, create, new version, maintain, deactivate, activate, required fields, Case Description, Catalo, service catalog not working for cases , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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