SAP Knowledge Base Article - Preview

3470200 - Service Catalog/Category suring Case Creation is grayed out and cannot be selected

Symptom

  • Service Catalog/Category is grayed out
  • Cannot be selected despite being defined in Settings -> Catalog Definition
  • "Used With" setting includes the Case entity


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

copy, Case type, Settings, Cases, inactive, Actions, duplicate, description, create, new version, maintain, deactivate, activate, required fields, Case Description, Catalo, service catalog not working for cases , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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