SAP Knowledge Base Article - Public

3470205 - Many user sessions are generated when viewing attachments.


When user accesses a PDF attachment from business document, it triggers the opening of a new browser tab and initiates a session and it the session won't be terminated even after closing the tab.


SAP Business ByDesign

Reproducing the Issue

Below is one of the example:

  1. Go to Supplier Invoicing work center 
  2. Select Invoices and Credit Memos view 
  3. Search for supplier invoice 1234
  4. Open supplier invoice and navigate to Attachments tab
  5. As key user, check number of sessions
  6. Select the pdf attachment, it opens in a separate browser tab
  7. As key user, check number of sessions. The count has increased by 1 since step 6.
  8. Close the browser tab that is displaying the pdf attachment.
  9. As key user, check number of sessions. The count has not decreased, it is the same as step 7.

NOTE: there is no way to close that tab except to use the browser's tab close feature.


The Purchase order, Sales order, Customer Invoicing and it all behaves same as supplier invoice.  This is a Known issue and will be checked in one of the future releases.


User Session, Attachments, Pdf , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Problem


SAP Business ByDesign all versions