Symptom
When accessing a PDF attachment from a business document, it will open in a new browser tab and start a new session. This session will not end even if the tab is closed.
Environment
SAP Business ByDesign
Reproducing the Issue
Below is one of the example:
- Go to Supplier Invoicing work center
- Select Invoices and Credit Memos view
- Search for supplier invoice 1234
- Open supplier invoice and navigate to Attachments tab
- As key user, check number of sessions
- Select the pdf attachment, it opens in a separate browser tab
- As key user, check number of sessions. The count has increased by 1 since step 6.
- Close the browser tab that is displaying the pdf attachment.
- As key user, check number of sessions. The count has not decreased, it is the same as step 7.
NOTE: there is no way to close that tab except to use the browser's tab close feature.
Resolution
The Purchase order, Sales order, Customer Invoicing and it all behaves same as supplier invoice. This is a Known issue and will be checked in one of the future releases.
Keywords
User Session, Attachments, Pdf , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Problem
Product
SAP Business ByDesign all versions