SAP Knowledge Base Article - Public

3470216 - Attachments From Library Cannot Be Deleted


Duplicate attachment for sales transaction/ sales quote  attachments cannot be deleted from library.


SAP Cloud for Customer

Reproducing the Issue

Prerequisite: Sales Transaction, existing is system has duplicate attachment which are not visible on Sales transaction.

  1. Go to Sales work center.
  2. Select any Sales transaction.
  3. Search and open sales transaction.
  4. Go to Attachment facet.
  5. Attachments existing in sales transaction are not visible.
  6. Go to Library work center.
  7. Go to Attachments work center view.
  8. In search bar, search for the sales transaction with transaction ID.
  9. Multiple entries for same attachment for sales transaction exist.
  10. Option to select and delete attachment does not exist.


Current capabilities of system do not allow deletion of attachments from the library.


This is the current and expected behaviour.


Library, attachment, delete , KBA , LOD-CRM-BF-ATT , Attachments , LOD-LE-CQP-CO , Lean Sales Orders , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions