SAP Knowledge Base Article - Public

3470248 - Error Service organization ABC does not belong to seller company

Symptom

Error "Service organization ABC does not belong to seller company" when adding a line item in the Service Order.

ABC represents the ID of the Organization Unit.

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to the Service Orders work center.
  2. Select the Service Orders Processing view.
  3. Search for ID XYZ (XYZ represents the ID of the Service Order).
  4. Click Edit.
  5. Navigate to the Service and Spare Parts tab.
  6. Click Add Row.
    Enter Service ID 123 (123 represents the ID of the Service).
    Error: Service organization ABC does not belong to seller company

Cause

The issue is occurring because of the inconsistency caused by the Service Execution Team which was added previously.

 

 

Resolution

Please perform the following steps to correct the error: 

  1. Go to the Service Orders work center.
  2. Select the Service Orders Processing view.
  3. Search for ID XYZ.
  4. Click Edit.
  5. Navigate to the Involved Parties tab.
  6. Select the Service Execution Team. 
  7. Remove the value from the field. 
  8. Hit Enter.
  9. Add the Party ID again.
  10. Hit Enter.
    Enter Service ID 123
    Error: Service organization ABC does not belong to seller company

See Also

3215962 - The Following Error Occurs in a Sales Document: Party with role XYZ does not belong to seller company ABC

Keywords

Service Order, Service organization, does not belong to seller company, Error , KBA , AP-SVO-SO , Service Order , How To

Product

SAP Business ByDesign all versions