SAP Knowledge Base Article - Public

3470269 - Adding Competencies By Role In Performance Form Causes Page to Freeze

Symptom

When adding a competency into a performance form, filtering by job role causes the system to become unresponsive.

Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Log in to SuccessFactors
  2. Navigate to Home dropdown > Performance
  3. Select a performance form
  4. Locate the competency section and select +Add Competency
  5. Select Job Role > select the role
  6. The page does not load.

Cause

The role does not have any mapped competencies

Resolution

Map the competencies by following the below steps:

  1. Log in to SuccessFactors
  2. Navigate to Admin Center > Tools > Manage Job Profile Content
  3. Select Set Up Families and Roles
  4. Select the Roles tab
  5. Select the role
  6. In the Competencies tab, map the necessary competencies to the role.

Keywords

SAP Success Factors, Performance & Goals, Job Role, Competencies, PR Form, Configuration, roles, blank, won't load, loading issue, stuck , KBA , LOD-SF-PM-FAM , Competencies Behaviors Families and Roles , LOD-SF-TIH-JPB-ADM , Admin Center, Settings, Permissions , LOD-SF-PM-FRM , Forms & Templates , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Performance & Goals all versions