/support/notes/service/sap_logo.png){kind=logo}
SAP Knowledge Base Article - PreviewSymptom
You have configured an Access Restriction for Service Tickets based on "Employee" and also created a Party Role in Business Configuration with the Party Category as "Sales Employee Party".
When you add the Custom Party Role in Ticket and add an Employee to it, this Employee cannot see the Ticket.
Read more...
Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2405
Keywords
Sales Employee Party, Access Restriction, Ticket, Employee, Party Role , KBA , LOD-CRM-SRP-PAP , Ticket - Party Processing , How To
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
/support/notes/service/facebook.svg)
/support/notes/service/twitter.svg)
/support/notes/service/youtube.svg)
/support/notes/service/linkedin.svg)
/support/notes/service/instagram2.svg)