SAP Knowledge Base Article - Public

3470305 - Employee photo displaying incompletely when exporting Company Structure Overview - 1H2024

Symptom

When exporting Company Structure Overview, Employee photos display incompletely.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Org Chart, and click Company structure overview;
  2. Select any view;
  3. Click Export button to save org chart as PDF;
  4. And you see the employee photos display incompletely.

Pasted image.png

Cause

Under investigation.

Resolution

Engineering Team have fixed the issue via patch 2405p7 which is deployed on 4th June onto Preview environments and 6th June onto Production environments.

Keywords

KI2405, b2405, 1H2024, INC8268476, CSO, Save org chart as PDF, PTCH-44090, ECT-236297, CS20240007657698 , KBA , LOD-SF-EC-CSO , Company Structure Overview , Bug Filed

Product

SAP SuccessFactors Employee Central 2405