SAP Knowledge Base Article - Preview

3470313 - The system grants completion for course bought with a second voucher before the user completes the content

Symptom

The user purchased a course using voucher '1' but did not complete it. The order associated with the voucher was cancelled and refunded. When the user clicks on "continue course," the system asks for a new voucher. After entering voucher '2', the course is removed from the user's learning plan.


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

voucher, buy, paid, course, courses, item, items, external, account, user, users, credit, card, order, management, cancel, approved, survey, required, completion, learning, history, progress, reset , KBA , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , Problem

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