SAP Knowledge Base Article - Public

3470397 - Out Of Office Information - 1H 2024

Symptom

Environment

  • SAP SuccessFactors Employee Central - Time off
  • SAP SuccessFactors Employee Profile - People Profile

Resolution

Useful Information

Configuration Requirement to display Out Of office Information

  • The instance should be enabled with 'Time Off' feature (Note: Out of office feature is not supported for Leave of Absence only enabled instances)
  • Under Admin Tools -> Company System and Logo Settings, enable the switches:

    • Show Current Absence Status

    • Enable the latest People Profile (Automatically enabled with 1H 2024 release)
  • Provide at least 'View' permission for 'Employee Time' object under Manage Permission Role -> User Permissions -> Time Management Object Permissions.

Frequently asked questions

With Latest people profile enabled in Admin Tools -> Company System and Logo Settings

Q1. Why is out of office displayed in Profile Preview & Spotlight even if the employee is not on leave/time off?

  • The out of office information considers absences, holidays, and non-working days according to the work schedule. These are used to derive the "Back on" information shown.
  • Therefore, it could be that the particular day(s) is a holiday in the holiday calendar, or marked as non-working day in the employee's work schedule.

Q2. Why is the out of office displayed in Profile Preview & Spotlight even if the leave applied is pending approval?

  • Out of office will be shown for absences in status approved, pending, and pending cancellation.
Q3.  Why is out of office not displaying the 'Back On' information in Profile Preview & Spotlight?

Q4. Why is out of office not being shown in Profile Preview & Spotlight even though the employee is on leave & latest people profile is enabled?

  • The feature is not available if the instance is enabled with Time Off for Leave of Absence (LOA) only.
  • Navigate to Admin Tools -> Manage Employee Central Settings, if both "Time Off" & "Time Off for Leave of Absence Only" are enabled, then it means the instance is LOA only. Therefore the out of office feature is not supported.
  • This is as per design. For LOA Only instances, work schedules and holiday calendars are not assigned to employees. As the new out of office indicator considers those, it doesn't work with LOA only feature.
  • KBA: 3466158 - Out of Office Information Is Not Displayed In People Profile

Q5. Why is the People Profile displaying the out of office with start date and end date, and not 'Back on' information like Profile Preview & Spotlight ?

  • The legacy People Profile still works same as before the 1H 2024 release. Currently, the change is only on the new Profile Preview and the Spotlight view.

With Latest people profile disabled in Admin Tools -> Company System and Logo Settings

Q1.  Why is out of office displayed in Quick Cards even when the latest people profile is disabled?

See Also

Keywords

Out of office, profile preview, spotlight, absence information, TIM-41237 , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , How To

Product

SAP SuccessFactors Employee Central 2405 ; SAP SuccessFactors HCM Core all versions