Symptom
- The new Profile Preview and Spotlight include out-of-office information for employees when they're away from work. Enhancements
- This KBA is regarding the Pre-requisites details, and Frequently Asked Question on the feature.
Environment
- SAP SuccessFactors Employee Central - Time off
- SAP SuccessFactors Employee Profile - People Profile
Resolution
Useful Information
- What's New Viewer: TIM-42855 - Enhancements to Out of Office Indicator on the Latest People Profile and Org Chart
- Handbook: Out Of Office
Configuration Requirement to display Out Of office Information
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Under Admin Tools -> Company System and Logo Settings, enable the switches:
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Show Current Absence Status
- Enable the latest People Profile (Automatically enabled with 2H 2024 release. WNV: WEF-136653 - Full Profile of the Latest People Profile)
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Provide at least 'View' permission for 'Employee Time' object under Manage Permission Role -> User Permissions -> Time Management Object Permissions.
Frequently asked questions
With Latest people profile enabled in Admin Tools -> Company System and Logo Settings
Q1. Why is out of office displayed in Profile Preview & Spotlight even if the employee is not on leave/time off?
- The out of office information considers absences, holidays, and non-working days according to the work schedule. These are used to derive the "Back on" information shown.
- Therefore, it could be that the particular day(s) is a holiday in the holiday calendar, or marked as non-working day in the employee's work schedule.
Q2. Why is the out of office displayed in Profile Preview & Spotlight even if the leave applied is pending approval?
- Out of office will be shown for absences in status approved, pending, and pending cancellation.
- For absences with undetermined end date or Flexible Requesting absences, only "out of office" is displayed on the Profile Preview and Spotlight. No "back on" information is shown.
- KBA 3467659 - Out of Office Display Doesn't Show Back On Information
Q4. Why is the People Profile displaying the out of office with start date and end date, and not 'Back on' information like Profile Preview & Spotlight ?
- The legacy People Profile still works same as before the 2H 2024 release. Currently, the change is only on the new Profile Preview and the Spotlight view.
- To enable the Full People Profile in the Latest People Profile, refer WNV: WEF-136653 - Full Profile of the Latest People Profile
With Latest people profile disabled in Admin Tools -> Company System and Logo Settings
Q1. Why is Out of office icon displayed in Latest Org Chart even though Latest People profile is disabled?
- This is expected behaviour and as per design.
- Out of Office information is also displayed on the org chart.
- In the latest org chart, absences, public holidays, and non-working days are considered like on the latest people profile
- On the legacy org chart, only absences are considered.
- It is recommend that you always turn on or off the latest Org Chart together with the latest People Profile for optimal user experience. (Review handbook Enabling the Latest Org Chart)
- Refer KBA 3478176 - Out of Office Icon Is Displayed In The Latest Org Chart
See Also
Keywords
Out of office, profile preview, spotlight, full profile, time off, absence information, TIM-45438, TIM-41237, TIM-42855 , KBA , LOD-SF-EC-TIM , Time Off , LOD-SF-EP-SPP , People Profile - Spotlight , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , How To