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SAP Knowledge Base Article - PreviewSymptom
You create a workflow rule for Recipient Determination: "Manager of Agent Responsible for Ticket". All the conditions are met but the workflow rule is not triggered.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2402
Keywords
workflow, rule, Manager of Agent Responsible for Ticket, assigned to, ticket, trigger , KBA , LOD-CRM-WKF , Workflow , How To
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