Symptom
- You have a story report with Time Sheet data. There you show the hours booked per employee.
- The idea is to also show the name of employees who have not submitted any hours - which can be achieved by choosing to show "unbooked data" in the chart. However, activating this has caused the users not able to see any data.
- You see the following message:
- "An unexpected exception is preventing the chart from being displayed. Contact your administrator with the details"
Environment
- SAP SuccessFactors HXM Core 2311
- SAP Analytics Cloud Embedded
Reproducing the Issue
- Go to Home > reporting > run report
- Observe "An unexpected exception is preventing the chart from being displayed. Contact your administrator with the details" when "unbooked data" is active
Cause
This issue is currently under investigation by development.
Resolution
This issue is currently under investigation by development.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Search for SAP Analytics Cloud content using SAP for Me, Google or Bing:
- https://me.sap.com/servicessupport/search#?q=SAP%20Analytics%20Cloud%20OR%20SAC&tab=All
- https://www.google.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fuserapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud Connection Guide
- Getting Started with SAP Analytics Cloud Expert Community page
- SAP Analytics Cloud Get More Help and SAP Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
Keywords
SAC, SF, embedded, unbooked data, report, table, chart, reporting exception, unexpected, displayed , KBA , LOD-ANA-OEM , Embedded usage of SAP Analytics Cloud , Problem
Product
SAP SuccessFactors HXM Core 2311