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3470769 - Windows AD manual authentication failing with 'Account information not recognized FWM 00005'


  • Unable to login CMC or BI Launchpad manually using the windows AD
  • Error from BI launchpad or CMC :Account information not recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005) .
  • From CCM > Manage Servers: (FWM 00003) Kerberos target name <SPN> is unknown. Please contact your system administrator to make sure it's set up properly



  • SAP Business Objects Business Intelligence Platform: 4.x


SAP BusinessObjects Business Intelligence platform 4.3


FWM 00005 ,windows Ad ,manual login, FWM 00003, Kerberos target name, unknown, authentication , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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