3470869 - Request ... is already released during creating tile in Launchpad

when creating tile from standard catalog to customized catalog in Launchpad
the following errors happen:

Details: Request ... is already released - {"requestUri":"/sap/opu/odata/UI2/PAGE_BUILDER_CUST/ClonePageChipInstance?sourcePageId='X-SAP-UI2-CATALOGPAGE%3A<soucre catalog>'&sourceChipInstanceId='6FMR9SFQJTA233B886ZELMHRJ'&targetPageId='X-SAP-UI2-CATALOGPAGE%3A<target catalog'","statusCode":500,"statusText":"Internal Server Error","headers":[],"body":"{\"error\":{\"code\":\"/UI2/CX_WD_CFG_TOOL\",\"message\":{\"lang\":\"en\",\"value\":\"Request ... is already released\"},\"innererror\":{\"application\":{\"component_id\":\"CA-FLP-ABA\",\"service_namespace\":\"/UI2/\",\"service_id\":\"PAGE_BUILDER_CUST\",\"service_version\":\"0001\"},\"transactionid\":\"02FAA439C49C4378B651D9702EB55608\",\"timestamp\":\"20240520021427.0044890\",\"Error_Resolution\":{\"SAP_Transaction\":\"For backend administrators: use ADT feed reader \\\"SAP Gateway Error Log\\\" or run transaction /IWFND/ERROR_LOG on SAP Gateway hub system and search for entries with the timestamp above for more details\",\"SAP_Note\":\"See SAP Note 1797736 for error analysis (https://service.sap.com/sap/support/notes/1797736)\"},\"errordetails\":[{\"ContentID\":\"\",\"code\":\"/UI2/CX_WD_CFG_TOOL\",\"message\":\
"Request ... is already  Released\",\"propertyref\":\"\",\"severity\":\"error\",\"transition\":false,\"target\":\"\"}, 

SAP Fiori Launchpad Designer

Request ... is already released;  PAGE_BUILDER_CUST; statusCode:500; Internal Server Error , KBA , CA-FLP-ABA-DT , SAP Fiori Launchpad ABAP Content Admin Tools , Problem