SAP Knowledge Base Article - Public

3470959 - Possibility to disable emails - "SAP Cloud for Customer, server-side integration: action required - synchronization suspended."

Symptom

Is there a possibility to disable the following emails or send them collected to an admin user.

email Title - “SAP Cloud for Customer, server-side integration: action required - synchronization suspended”.

Environment

SAP Cloud for Customer.

Reproducing the Issue

SSI users get Emails titled "SAP Cloud for Customer, server-side integration: action required - synchronization suspended”.

Cause

This is a notification email triggered from the Server-side Integration indicating an error.

Resolution

Currently it is not possible to disable this notification for users.

We suggest proposing the corresponding improvement through the influence portal.

https://launchpad.support.sap.com/#/notes/2531650

Keywords

SSI,synchronization suspended. , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer core applications 2402