Symptom
Not able to change the activity type (Costing, Cost rates) for service orders from the current SV01 to an alternative one.
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The customer would like to establish cost rates for various activity types for use in service orders/service confirmations. However, they have not determined how to define activity types for service orders. Seems they are restricted to use the SAP-provided activity type SV01 (they'd like to know if this is accurate). They'd also like to know if it is feasible to utilize alternative activity types and assign cost rates as per required.
They are utilizing teams for service orders where they specify the cost center. However, there is no option for selecting activity types, which they would anticipate for managing personnel and activities (akin to a work center).
Environment
SAP S/4HANA Cloud
Reproducing the Issue
- Open the service order &1 in the "Manage Service Orders" app.
- Look at the confirmations. Found no trace of activity type setting.
- Record another confirmation on the order and check the outcome.
- You may check the costing postings from the confirmations - Open the app "Cost center - actuals". Select cost center, activity type and Posting period. Measures as Actuals in trans curr and valuation qty. You will see here that the Activity type actuals are using "SV01".
- You may also look at the Team definition - use app "Manage Teams and Resp". Look at the team HK-TEST-COST-TEAM. Here you also find no trace of activity setting.
- You can use the app "Manage Cost Rates - services" to look at the cost rates available. Only the SV01 is utilized, also when a rate different than SV01 has matched the service order content it is not selected, also when no SV01 rate is available, it creates the following error message: Look at Service order # 8000000151, confirmation # 9000000115 with the following error message:
No prices could be determined for object Activity type A000/NO100020/SV01.
Diagnosis
No price could be found for object Activity type A000/NO100020/SV01 with
price indicator 3 and value type 1. - It seems that it will only look for activity type SV01, but as mentioned we would like to use other activity types but can not find out how to.
Resolution
It is not feasible to have Alternate Activity Types for Service Products in S/4HANA Cloud, Public Edition. The Activity type allowed here is always SV01.
Keywords
KBA , CRM-S4-SRV-SCO-2CL , S4CRM: Service Confirmation (Public Cloud) , Problem