SAP Knowledge Base Article - Public

3471050 - Custom Cards & Banners values are not being translated from English to users' locales.

Symptom

Note: The issue is now fixed through a patch for both preview and production

When a custom card or banner is created in Learning, users in other languages see all of the localized fields in English even though translations have been added to the fields for these user locales.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

1. Create a custom card or Banner in LMS administration
2. Enter translation values for other languages in the fields such as 'Title' and 'Subtitle'
3. Access the learning homepage as a user using one of these other languages.
4. The values are not translated and are still displayed in english

Cause

This has been identified as a bug by engineering

Resolution

Separate fixes will be prepared within same Microservice patch currently targeted for CW24 (Preview - Jun 11 & Prod - Jun 13)

Please bookmark this KBA and follow for updates on the timeline of the fix.

Keywords

Custom card, banner, translation , KBA , LOD-SF-LMS-TIL , Landing Page and Tiles , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ILX , Integrated Learning Experience , Bug Filed

Product

SAP SuccessFactors Learning 2405