SAP Knowledge Base Article - Public

3471205 - Offer Statuses in the Latest Applicant Workbench - Recruiting Management

Symptom

After 1H 2024 release, modifications were made to the offer portlet in the redesigned applicant workbench. These changes aim to consolidate both offer and eSignature responses and streamline the offer status.

Environment

SAP SuccessFactors Recruiting Management

Resolution

In the current UXR system, offer statuses have been simplified for a cleaner, more straightforward design. By merging two responses, offers requiring an eSignature are now explicitly identified and their status aligned with the main offer status.

As a result, there will only be one status: if the offer requires a signature, the candidate cannot accept it without signing the offer letter, which effectively signifies acceptance.

For example, in the previous "My Offers" page, offers may be incorrectly labelled as accepted even when the DocuSign signature was not finished. This issue is being avoided and corrected with the new functionality, where offers will remain incomplete until they are signed on DocuSign. This ensures an accurate tracking of status.

Below is the new method of mapping the status:

  • For E-sign offers, both RCM_OFFER table status and RCM_ESIGNATURE status are referenced. The following is the mapping:

Offer Status

Esign Offer Status

Resulting Status in UXR

NOT_VIEWED_BY_CAND

PENDING_CANDIDATE

COMMON_PENDING_NOT_VIEWED

PENDING

PENDING_CANDIDATE

COMMON_PENDING

ACCEPTED

PENDING_CANDIDATE

COMMON_PENDING

ACCEPTED

DECLINED_CANDIDATE

COMMON_DECLINED

ACCEPTED

COMPLETED

COMMON_COMPLETED

ACCEPTED

CANCELLED

COMMON_EXPIRED

ACCEPTED

CANCELLED_BY_OPERATOR

COMMON_CANCELLED

DECLINED

PENDING_CANDIDATE

COMMON_PENDING

DECLINED

DECLINED_CANDIDATE

COMMON_DECLINED

CANCELLED

CANCELLED_BY_OPERATOR

COMMON_CANCELLED

CANCELLED

CANCELLED

COMMON_CANCELLED

EXPIRED

CANCELLED

COMMON_EXPIRED

  • For Online offers, only RCM_OFFER table status is used. The following is the mapping:

Offer Status

Resulting Status in UXR

ACCEPTED

COMMON_ACCEPTED

DECLINED

COMMON_DECLINED

CANCELLED

COMMON_CANCELLED

NOT_VIEWED_BY_CAND

COMMON_PENDING_NOT_VIEWED

PENDING

COMMON_PENDING

EXPIRED

COMMON_EXPIRED

Keywords

redesigned, UXR, offer, status, portlet accept, pending, cancelled, completed, declined, expired, 1H 2024, RCM-114531, eSignature, DocuSign, online , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To

Product

SAP SuccessFactors Recruiting all versions