Symptom
After 1H 2024 release, modifications were made to the offer portlet in the redesigned applicant workbench. These changes aim to consolidate both offer and eSignature responses and streamline the offer status.
Environment
SAP SuccessFactors Recruiting Management
Resolution
In the current UXR system, offer statuses have been simplified for a cleaner, more straightforward design. By merging two responses, offers requiring an eSignature are now explicitly identified and their status aligned with the main offer status.
As a result, there will only be one status: if the offer requires a signature, the candidate cannot accept it without signing the offer letter, which effectively signifies acceptance.
For example, in the previous "My Offers" page, offers may be incorrectly labelled as accepted even when the DocuSign signature was not finished. This issue is being avoided and corrected with the new functionality, where offers will remain incomplete until they are signed on DocuSign. This ensures an accurate tracking of status.
Below is the new method of mapping the status:
- For E-sign offers, both RCM_OFFER table status and RCM_ESIGNATURE status are referenced. The following is the mapping:
Offer Status |
Esign Offer Status |
Resulting Status in UXR |
NOT_VIEWED_BY_CAND |
PENDING_CANDIDATE |
COMMON_PENDING_NOT_VIEWED |
PENDING |
PENDING_CANDIDATE |
COMMON_PENDING |
ACCEPTED |
PENDING_CANDIDATE |
COMMON_PENDING |
ACCEPTED |
DECLINED_CANDIDATE |
COMMON_DECLINED |
ACCEPTED |
COMPLETED |
COMMON_COMPLETED |
ACCEPTED |
CANCELLED |
COMMON_EXPIRED |
ACCEPTED |
CANCELLED_BY_OPERATOR |
COMMON_CANCELLED |
DECLINED |
PENDING_CANDIDATE |
COMMON_PENDING |
DECLINED |
DECLINED_CANDIDATE |
COMMON_DECLINED |
CANCELLED |
CANCELLED_BY_OPERATOR |
COMMON_CANCELLED |
CANCELLED |
CANCELLED |
COMMON_CANCELLED |
EXPIRED |
CANCELLED |
COMMON_EXPIRED |
- For Online offers, only RCM_OFFER table status is used. The following is the mapping:
Offer Status |
Resulting Status in UXR |
ACCEPTED |
COMMON_ACCEPTED |
DECLINED |
COMMON_DECLINED |
CANCELLED |
COMMON_CANCELLED |
NOT_VIEWED_BY_CAND |
COMMON_PENDING_NOT_VIEWED |
PENDING |
COMMON_PENDING |
EXPIRED |
COMMON_EXPIRED |
Keywords
redesigned, UXR, offer, status, portlet accept, pending, cancelled, completed, declined, expired, 1H 2024, RCM-114531, eSignature, DocuSign, online , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , How To