SAP Knowledge Base Article - Public

3471209 - Searching for Lead with Phone or E-mail in Global Search Cannot Find Results


No results are found when searching for a Lead with the Phone/Mobile number or E-mail in the Global Search.


SAP Cloud for Customer

Reproducing the Issue

  1. Click on the search button at the top of the screen;
  2. Search for the Phone/Mobile number or E-mail from one of your Leads;
  3. No results are found.


It is currently not supported to global search by E-mail and Phone/Mobile numbers from Leads.


This is the expected system behavior.


We are constantly thriving to improve our system and hearing your suggestions is the best way forward. Our product managers regularly check the Influence page to hear what changes users would like to see in place and check those for feasibility. Idea requests can also be voted for by other customers.


If you would like to suggest a change to this behavior, please submit your idea at the respective SAP Influence page:

Please note that it is not possible for our Support Team to provide you additional information regarding the availability of this feature in a future release.

See Also

It is possible to global search by Phone/Mobile and E-mail for Opportunities.


email, phone number, mobile number, contact data, contact information, magnifying glass button , KBA , LOD-CRM-LM , Lead Management , LOD-CRM-OPP , Opportunity Management , Problem


SAP Cloud for Customer core applications all versions