SAP Knowledge Base Article - Preview

3471211 - Troubleshooting Connection error of Identity Provisioning Service in SAP Build Work Zone

Symptom

  • As a Site Manager Administrator, you enter Site Manager Settings -> Identity Provisioning tab;
  • You either see an error immediately upon entering the tab, or you get an error upon clicking the ‘Connect’ button.

Disclaimer:

  • this and further illustrations are for conceptual purposes only. Actual screens might vary as the product evolves.
  • Error description may vary, for example "The connection to the Identity Provisioning service has failed”, or ”Sorry, something has gone wrong. Please try again later”, etc.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Business Technology Platform
  • SAP Build Work Zone, standard edition
  • SAP Build Work Zone, advanced edition

Product

SAP Build Work Zone, advanced edition 1.0 ; SAP Build Work Zone, standard edition 1.0 ; SAP Business Technology Platform all versions

Keywords

identity provisioning to find the component name see troubleshooting and Monitoring subaccount SAP Cloud Identity Services, The connection to the Identity Provisioning service has failed. Please open a support ticket, Einstellungen, Die Verbindung mit dem Identity Provisioning Service ist fehlgeschlagen. Bitte legen Sie eine Kundenmeldung an Trust to the Identity Authentication service is missing IPS subaccount connect Workzone Portal Launchpad error failed disabled , KBA , EP-WZ-IPS , Identity Provisioning and Role Assignment , Bug Filed

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