SAP Knowledge Base Article - Public

3471212 - SF mobile app's red notification reminder is not refreshing in real time

Symptom

When we are receiving a new approval or approved an existing approval, the red notification reminder number is not refreshed properly.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  • Step 1.trigger a workflow to test approver
  • Step 2.check mobile app, and we did not see the red notification reminder appears at app up-right corner
  • Step 3.unless you open app, and click on To Do, then refresh To Do page, then this red notification reminder would be refreshed and showed 1.

Cause

Currently this is an expected behavior.

Resolution

Currently we do not support real-time sync for App notification reminder in up-right corner.

Users have to take an action (pull-to-refresh) to trigger API and get latest data.

Please raise an enhancement request to our Influence so our product manager would need to review and may consider this as a future plan.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products - SAP ONE Support Launchpad

Keywords

SuccessFactors mobile app, red number at up-right corner, reminder notification is not synced, no red number appearing, red notification number is not changed, refresh To Do page, to do approval , KBA , LOD-SF-EC-MOB , Employee Central Mobile , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions