SAP Knowledge Base Article - Public

3471352 - Unable to create ”Service contract templates” due to an error in the field ”responsible employee”.

Symptom

Error: ABCDEFG* is not a business partner is raised when trying to save a Service Contract Template. 

*Where ABCDEG represents the Business Partner ID. 

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  1. Access Manage Service Contract Templates (App ID: F6356).
  2. Press the create button.
  3. Put the item “SRV_CONTRACT” in the Product ID field.
  4. Enter 1 in the Quantity field
  5. Default value of responsible employee is entered.
  6. Click Save.
  7. An error message appears at the bottom of the screen.

Cause

The Employee Master data has not been created correctly.

Resolution

Ensure that the Employee Master data has been created correctly as per SAP Note 2646803 

See Also

2646803 - How to Maintain Workforce Person Data in SAP S/4HANA Cloud

Keywords

Service, service template, service contract, service order, service management, sales, sd, business partner, BP, employee, service employee , KBA , CRM-S4-SRV-CTR-2CL , S4CRM: Service Contract (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition 2402